Refund policy
Return & Refund Policy
Last Updated: July 21, 2026
Thank you for shopping with Rare Supply. We want you to be satisfied with your purchase. Please review our return and refund policy below.
Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- In the original packaging, when applicable
- Free from damage, stains, odors, or signs of use
Items that do not meet these requirements may not be eligible for a return.
Non-Returnable Items
Certain items may not be eligible for return, including items that are:
- Used, worn, washed, or damaged by the customer
- Missing original packaging or tags, when applicable
- Purchased through a final sale or clearance promotion
How to Request a Return
To request a return, please contact us at zaysbusiness315@gmail.com. Please include your order number, the reason for the return, and any relevant photos if the item is damaged or incorrect.
Please do not send items back without contacting us first and receiving return instructions.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
Return Shipping
Unless the item is defective, damaged, or the wrong item was sent, the customer may be responsible for return shipping costs.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at zaysbusiness315@gmail.com with your order number and photos of the item. We will review the issue and work to provide an appropriate solution.
